Questions, answered
Everything you'd ask
Ordering, paying, hire, custom and postage — answered plainly. Anything else, just send us a message.
Ziva BoutiqueTraditional Afghan dresses & modestwear · MelbourneBefore you begin
Ordering & paying
There's no online checkout here — it all happens by message. How a dress moves from our page into your hands.
How do I order?
Message us on WhatsApp (+61 405 366 849) or Instagram DM (@ziva_boutiquee) with the piece you love. We'll confirm availability, sizing and timing with you personally — there's no online checkout, just a friendly chat.
How do I pay?
Payment is arranged directly with us over WhatsApp or Instagram DM once your order is confirmed. We'll walk you through it — it's simple and personal.
Can I buy, hire or order made to order?
All three. You can buy a piece to keep, hire it for a single event, or have one made to order in your size and colour. Tell us what suits your day and we'll sort it out by message.
Before you buy
Refunds & exchanges
We want you to love your dress, so please ask us anything before you buy — all sales are final.
Do you offer refunds or exchanges?
No — no refund or exchange. All sales are final, so please ask us about sizing, colour, fabric or fit before you order. We're always happy to share extra photos and measurements to help you decide.
What if I'm unsure before ordering?
Just ask. Send us a message with any question — measurements, fabric, how a piece sits — and we'll help you choose with confidence before you commit.
There are no silly questions before a dress — only the ones we'd rather you ask us than wonder about on the day.
Hire & made to order
Worn for the day, or made just for you
Hire
Wearing it once? Some pieces can be hired for your event, with the terms arranged directly by message.
Do you hire?
Yes — many pieces are available to hire for your event. The hire terms, dates and care are all arranged directly with us on WhatsApp or Instagram DM.
How does hire work?
Message us with your event date and the piece you'd like, and we'll talk you through availability, timing and the hire terms. Everything is sorted personally, not through a checkout.
Custom size, colour & made to order
Want it in your size, a different colour, or something made just for you? We make to order — tell us what you have in mind.
Can I order a custom size or colour?
Yes — made to order is what we love. Send us your measurements and the colour or detail you'd like, and we'll let you know what's possible and how long it will take before you commit.
How long does made to order take?
It depends on the piece, the embroidery and the time of year — wedding season is busy. We'll give you an honest timeline against your event date by message before you order.
Getting it to you
Postage, sizing & pickup
Posted Australia-wide or picked up in Melbourne — and a word on getting your size right.
Do you post?
Yes — we post Australia-wide. Postage is quoted directly by message based on where you are and the piece you're ordering, so just ask when you reach out.
How do sizing and fit work?
Message us and we'll share the measurements for any piece so you can check the fit before you buy. For made to order, we cut to your own measurements — and remember, all sales are final, so do ask first.
Can I pick up in Melbourne?
Yes — local pickup in Melbourne, Australia can be arranged. Mention it when you message and we'll organise a time that works for you.
Still wondering?
Ask us anything
We answer personally — about sizing, dates, postage, hire or a made-to-order piece. Just send us a message.